Telecare service use among Taiwanese aged 60 and over: Satisfaction, trust, and continued use intention

Successful telecare services require technical and operational stability and should meet users’ needs. In this study our aim was to explore the telecare services commonly used by Taiwanese aged 60 and over (mean age of participants = 65 ± 4.5 years) and how both user satisfaction and trust of the families directly influence continued use intention. A survey was conducted with 120 people living in the community in Eastern Taiwan, 60 of whom were elderly people who had received telecare over a 2-year period, and 60 of the telecare users’ family members. The findings revealed that among this group of older adult users telecare continued use intention was significantly associated with their level of satisfaction (p < .01) and their family members’ trust (p < .01) of these services. These results should assist medical institutions in understanding the experiences of older adults using telecare and in providing future services that better comply with clients’ requirements.