Buying an automobile in China: How customer satisfaction is linked to perceived subjective well-being
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Cite this article:
Wang, X., &
Chen, Y.-H.
(2012). Buying an automobile in China: How customer satisfaction is linked to perceived subjective well-being.
Social Behavior and Personality: An international journal,
40(1),
147-156.
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The objective in this study conducted in mainland China was to explore how an individual’s satisfaction as a customer in the purchase and use of an automobile is linked with the social level indicator of that person’s perceived subjective well-being (SWB). We found that having the ability to afford major household assets like an automobile that fulfils their needs and gives them satisfaction, arouses a feeling of happiness and perceived SWB in the context of the society they live in, and determines their underlying satisfaction with national economic policy.
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