The impact of job burnout on the subjective well-being of frontline employees

Amidst fierce industry competition, exploring the impact of job burnout on frontline employees’ subjective well-being is crucial. Our study, which included data from 306 employees of 52 organizations, utilized hierarchical linear regression modeling software for multilevel analyses. We found the following results: (a) job burnout was negatively correlated with frontline employees’ subjective well-being, (b) psychological capital was positively correlated with frontline employees’ subjective well-being, (c) psychological capital moderated the relationship between job burnout and subjective well-being, (d) social support was positively correlated with frontline employees’ subjective well-being, and (e) social support moderated the relationship between job burnout and subjective well-being. By illuminating the intricate mechanisms that underlie the relationship between job burnout and frontline employees’ subjective well-being, these findings provide valuable insights for enhancing human resource management.