Job demand, emotional awareness, and job satisfaction in internships: The moderating effect of social support

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Fei-Chuan Chen
Edward C. S. Ku
Yi-Hwan Shyr
Fei-Hung Chen
Shuo-Shiung Chou
Cite this article:  Chen, F., Ku, E., Shyr, Y., Chen, F., & Chou, S. (2009). Job demand, emotional awareness, and job satisfaction in internships: The moderating effect of social support. Social Behavior and Personality: An international journal, 37(10), 1429-1440.


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This study was aimed at determining how job demand and emotional awareness affect the job satisfaction of students. Internships are vital for hospitality students because they allow them to experience real job situations while they are in school, thus providing them with realistic expectations about their careers. Participants were 632 Taiwanese undergraduates of hospitality internships who were recruited using a mailed questionnaire survey. The model and hypotheses were tested using a structural equation modeling (SEM) approach. Results indicated that emotional job demand and emotional awareness were positively associated with emotional display rules, and emotional display rules were positively associated with job satisfaction, with social support playing a moderating role.

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